Glamér Aesthetics (“we”, “us”, or “our”) understands the importance and sensitivity of your personal data. We are committed to protecting your personal information and sensitive medical data in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA).
1. SCOPE
This Data Privacy Policy applies to all personal information we collect through our website (glamer.ph), our booking platform (book.glamer.ph), our social media accounts, and during in-person consultations at our clinic.
2. PERSONAL INFORMATION WE COLLECT
To provide you with safe and effective aesthetic treatments, we may collect the following:
- Personal Data: Full name, age, gender, civil status, nationality, mobile number, email address, and home address.
- Sensitive Personal Information: Medical history, skin or hair conditions, allergies, current medications, and past aesthetic procedures (essential for safe diagnosis and treatment).
- Financial Details: Payment information for bookings made through our platform.
- Digital Information: Cookies, IP addresses, and browsing behavior on our sites to improve user experience.
3. HOW WE COLLECT DATA
Your data is obtained through:
- Online booking forms via book.glamer.ph.
- Direct interviews and medical assessment forms at the clinic.
- Correspondence via telephone, SMS, email, or social media messaging.
- Third-party payment gateways.
4. PURPOSE OF DATA PROCESSING
We process your information for the following purposes:
- To facilitate appointment scheduling and management.
- To perform medical assessments for aesthetic treatments.
- To send appointment reminders, follow-up care instructions, and advisories.
- To conduct marketing activities (SMS/Email) regarding new treatments and promotions (subject to your consent).
- To improve our products, services, and website functionality.
5. DATA SHARING POLICY
We do not sell your data. We only share information with:
- Internal Authorized Personnel: Doctors and clinicians involved in your care.
- Service Providers: Cloud storage, IT support, and payment processors who are contractually bound to protect your data.
- Legal Requirements: When required by law or a valid court order.
6. DATA RETENTION
We keep your medical and personal records for as long as you are an active client. In compliance with medical record standards, we may store your data for up to ten (10) years from your last visit before it is securely destroyed or anonymized.
7. YOUR RIGHTS AS A DATA SUBJECT
Under the DPA, you have the right to:
- Right to be Informed: Know how your data is being used.
- Right to Access: Request a copy of your personal or medical records.
- Right to Rectification: Dispute and correct any errors in your data.
- Right to Erasure/Blocking: Request the removal of your data from our systems.
- Right to Object: Decline the processing of your data for marketing.
- Right to Damages: Claim compensation for any violation of your privacy rights.
- Right to File a Complaint: Contact the National Privacy Commission (NPC).
8. SECURITY MEASURES
We implement strict physical, technical, and organizational security measures to protect your data against unauthorized access, use, or disclosure. This includes encrypted servers for book.glamer.ph and restricted access to physical clinical files.
9. CONTACT US
For any questions, requests for data access, or privacy concerns, please contact our Data Protection Officer (DPO):
Address: 2F Unit 211 Skyway Twin Tower 351 Capt. Henry P. Javier, St, Pasig, Metro Manila
Email: privacy@glamer.ph